Terms and Conditions

Welcome to CityVerse Tycoon Casino. These conditions of use explain the main rules that apply when you access or use our website, create a player account, play our games, take part in promotions, and use related services.

By visiting the site, registering an account, or using any part of the platform, you agree to follow these site terms. They are designed to set clear expectations, support fair play, and help protect both players and the platform.

What these service terms cover

These platform rules apply to:

• Your access to CityVerse Tycoon Casino on desktop and mobile browsers
• Your player account, including registration, verification, and account activity
• Gold Coins (GC) social play and Sweepstakes Coins (SC) promotional sweepstakes play
• Bonuses, promotions, and other offers provided through the site
• Redemptions (where available), security checks, and related support interactions

If you do not agree with these account rules, please do not use the site or create an account.

Who can use CityVerse Tycoon Casino

CityVerse Tycoon Casino is for adults only. You must be at least twenty-one years old to access or use the platform.

You are also responsible for confirming that participation is allowed where you are located. Laws and eligibility rules can vary by jurisdiction, and we may restrict or block access in certain regions, including specific states or locations where sweepstakes play is not available.

We may use location and device checks to help enforce these restrictions and protect the integrity of the platform.

Getting your account set up the right way

To use site features, you will need to create a free player account. When registering, you agree that:

• The information you provide is accurate, current, and belongs to you
• Your account is registered in your own name
• You will keep your details updated if they change

Each player may only have the number of accounts permitted by CityVerse Tycoon Casino. Creating multiple accounts, registering under another person’s details, or attempting to bypass eligibility restrictions is not allowed.

Identity checks, age verification, and KYC

To keep the platform fair and secure, we may request documents or information to confirm details such as:

• Identity and age
• Address and location
• Ownership of a payment method used on the site
• Any other information reasonably needed to protect the platform and process redemptions

Verification may be required before certain features are available, including the ability to redeem Sweepstakes Coins. If requested information is not provided, or cannot be confirmed, we may limit account features until the review is complete.

Your responsibilities when using the player account

Your account is personal to you. You are responsible for:

• Keeping your login details confidential
• Preventing unauthorized access to your account
• All activity that occurs through your account, whether or not you approved it

You may not share, transfer, sell, or allow another person to use your account. Using the platform on behalf of another person is also not allowed.

If you believe your account has been accessed without permission, contact us as soon as possible at support@cityversetycooncasino.com.

Gold Coins, Sweepstakes Coins, and how the sweepstakes model works

CityVerse Tycoon Casino uses a dual-currency model:

Gold Coins (GC) are used for social, entertainment-style play and do not have cash value.

Sweepstakes Coins (SC) are awarded through promotions and may be eligible for prize redemption, subject to eligibility rules, verification, and any applicable thresholds and playthrough requirements.

No purchase is necessary to participate in sweepstakes promotions. Sweepstakes offers are void where prohibited by law.

Deposits, redemptions, and account balances

If you choose to make a purchase on the platform, available payment methods may include options such as Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Diners, JCB, UnionPay, Ethereum, and USD Coin. Availability can vary by location, device, and other operational factors.

When you request a redemption, we may review the request before approval. Reasonable checks may include identity verification, eligibility review, payment-method checks, and fraud-prevention screening.

Other important balance and redemption expectations:

• A minimum redemption threshold of $50 applies to Sweepstakes Coins redemptions.
• There is no maximum cashout limit on Sweepstakes Coins winnings.
• Redemptions are typically processed in 1 to 3 days after verification and approval.

We may also delay or pause transactions when necessary to complete verification, comply with legal obligations, or address suspected misuse.

Bonus terms, promo rules, and what to check before you claim

Bonuses, free spins, login rewards, and promotional offers may have additional bonus terms that apply alongside these conditions of use. Before joining an offer, you should review the specific promotion details shown on the site.

Common promotion conditions may include:

• Eligibility and location restrictions
• Time limits and expiration dates
• Game restrictions (for example, slots only)
• Playthrough or wagering requirements
• Limits on how promotions can be combined

Current examples of promotional rules used on CityVerse Tycoon Casino include:

• A Welcome No-Deposit Bonus that may include 10 free spins and 2 Sweepstakes Coins, with a 1x playthrough, valid for slots, and restricted in certain states.
• A First Purchase Bonus that may include 18 spins and 5 Sweepstakes Coins for $4.99, with a 1x playthrough, valid for slots, and restricted in certain states.

Most offers are applied automatically at sign-up or after a qualifying purchase. Some promotions, such as social media giveaways or mail-in offers, may require manual submission and review.

We may refuse, limit, or remove promotional benefits where we reasonably believe an offer is being misused or claimed in violation of platform rules.

Game access, updates, and service availability

We aim to provide steady access to games and features, but availability can change. Some games, promotions, or site tools may be limited or unavailable due to:

• Location or eligibility rules
• Device or browser compatibility
• Routine maintenance or software updates
• Technical issues or third-party service interruptions

We may add, remove, suspend, or change games, features, promotions, and site content at any time, including to improve performance, meet policy needs, or protect players.

Fair play standards and prohibited behavior

Using CityVerse Tycoon Casino means playing fairly and using the platform as intended. Prohibited behavior includes, but is not limited to:

• Providing false, misleading, or stolen information
• Fraud, collusion, or coordinated play intended to exploit promotions
• Chargeback abuse or disputing purchases in bad faith
• Bonus abuse, including repeated sign-ups to collect the same offer
• Using bots, scripts, automation, or unauthorized software
• Attempts to manipulate games, site systems, or redemption processes
• Letting another person access or use your account

These rules exist to keep play balanced, protect honest players, and maintain the integrity of promotions.

When we may restrict access, suspend features, or close an account

We may refuse service or restrict account features when we reasonably believe it is necessary to protect the platform, comply with eligibility rules, or address misuse. Actions may include:

• Limiting access to certain features or promotions
• Suspending promotional benefits during review
• Freezing transactions temporarily while checks are completed
• Suspending or closing an account for serious or repeated violations

We aim to apply these measures in a fair and reasonable way, based on the information available and the need to protect players and platform operations.

Handling errors, display issues, and technical interruptions

From time to time, errors can happen. This may include incorrect displays, interrupted sessions, mispriced offers, incorrect balances, bonus crediting mistakes, or game malfunctions caused by technical problems.

If an obvious error occurs, we reserve the right to correct it and to address the impact in a reasonable way. This can include reversing incorrect credits, adjusting balances that were affected by a malfunction, or voiding results that were clearly caused by a system error rather than normal gameplay.

Responsible gaming and player protection

CityVerse Tycoon Casino is intended for entertainment. It is not a way to make money, and outcomes are not guaranteed.

If your play stops feeling balanced, consider taking a break, setting personal limits, or using available account tools designed to support responsible play. If you need help understanding options, you can contact support for guidance.

Ownership of site content and intellectual property

The CityVerse Tycoon Casino site, including its design, branding, logos, text, graphics, and software elements, is owned by the operator or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the platform may rely on third-party providers. This can include game providers (such as Pragmatic Play), payment services, identity verification tools, and other technical partners.

Because these services are operated externally, certain features may be affected by third-party availability, maintenance, or operational limits. Where third-party terms apply, you agree to follow them when using those specific services.

Liability limits in plain language

We work to keep the platform reliable and secure, but we are not responsible for losses or damages caused by events outside our reasonable control, including:

• Device issues, browser incompatibility, or user error
• Internet disruptions or service interruptions
• Third-party provider outages or failures
• Unauthorized access caused by a player failing to protect login details
• Events such as natural disasters or other force majeure situations

Nothing in these service terms limits rights that cannot be limited under applicable law.

“As is” and “as available” service, no guarantees

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot promise that access will always be uninterrupted, that every feature will always be available, or that the platform will be error-free at all times.

We will make reasonable efforts to maintain stability, security, and clarity across the site experience.

Updates to these conditions of use

We may update these site terms from time to time to reflect changes in the platform, legal requirements, promotions, or operational practices.

The newest version posted on the website applies from the date it is published, unless we state otherwise. Continuing to use CityVerse Tycoon Casino after changes take effect means you accept the updated terms.

Related pages you may want to review

These terms work alongside other policies and pages on the website, which may include:

• Privacy Policy
• Responsible Gaming
• Bonus terms shown on specific promotions
• Anti-money laundering and know your customer policy (where applicable)
• Cookie policy (where applicable)

Contacting CityVerse Tycoon Casino

If you have questions about these platform rules, your account, or a promotion, contact our support team by email at support@cityversetycooncasino.com. Live chat may also be available on the site during certain hours, depending on staffing and demand.

Using CityVerse Tycoon Casino should feel clear and fair. These terms are here to set expectations, protect players, and keep the platform running responsibly. By continuing to access or use the site, you confirm your acceptance of these conditions of use and your responsibility to follow them.